10. Troubleshooting

10.0 Understanding / Troubleshooting the Queue

zInspector two-part synchronization approach allows for numerous users to inspect the same properties even without an internet connection. In short, the Sync button in the upper right hand corner of the mobile app determines if your mobile app has recently sync’d with the server for your list of Properties, Company Settings, and Contacts. The Queue […]

10.1 I see my inspection notes but not my photos from a PM Inspection

If in the upper right hand corner of the inspection, the report says Interim in red letters, that means your inspection report notes have uploaded but your inspections Photos or Videos have not completed uploading yet.  Please go back to your mobile app . If there are still items in the Queue, then, those must […]

10.2 I completed an inspection but had the wrong property selected

NOTE: new option as indicated below created in early 2017. There are three options. Change the Property Name. If you are a near brand new customer with limited history, you can simply rename the property to the correct name.  You can do this under the Properties tab at: https://portfolio.zinspector.com/property/list/     Find the property of interest and then click […]

10.3 Changing a property once created

To change a property once it’s already been created, you have two options: On the Mobile App On the mobile app, Properties and Units can only be changed by: Adding new areas Changing Area descriptions Changing Area Group We do not allow the deletion of Areas on the mobile app in order to enable the […]

10.4 Edit an inspection after already uploading to the server

Subject to your User permission privileges as determined by your Admin user, you can edit Photos / Videos / Inspections once uploaded. For Photo Inspections, simply find the photo of interest view Timeline and then click Edit Tags. For Property Management Inspections, find the inspection of interest, click on Create / View Report, you can […]