zInspector’s two-part synchronization approach allows for numerous users to inspect the same properties even without an internet connection.
The Synced icon/button in the upper-right corner of the app’s main menu indicates if your mobile app has recently synced with the server for your list of Properties, global account Settings, and Contacts. Sync occurs periodically to keep your app up-to-date, but feel free to tap Synced at any time to immediately request a sync to make sure you are up-to-date on any changes.
The Queue icon/button at the lower left of the app’s main menu indicates the number of inspection data and database changes that still need to be uploaded. Tap Queue at any time to open the Queue page, where you can see the item currently uploading and subsequent items waiting to upload (if any).
Important note: In its current state, the mobile app must be open in order for the Queue items to upload. If you close the app before the Queue has cleared, remaining items will stay there until you reopen it. We have received feedback about this being inconvenient, and we agree! We hope to address this improvement in a near-future update to the app, so stay tuned. Be aware that queue upload settings can further limit the circumstances under which Queue items will upload (covered later in this article); those settings are up to you. And keep in mind that reports are not automatically emailed until all report items have been uploaded from the Queue.
Typically, the Queue page will look like that in the image below—unless it is empty. The top item in the Queue list (01) is the next item to be uploaded to the zInspector server. An Up Arrow icon indicates that the corresponding item is in process of uploading. Any subsequent item in the Queue will nearly always show an Hourglass icon, which indicates that it is waiting for the item(s) above it to upload.
If you tap the Property Name for any queue item (e.g., “123 Smith” for Queue item 03), you can immediately email that item (photo or video). You will rarely, if ever, need to do this; it is provided as a useful debugging tool in a few specific situations.
If you tap the “X” to the right of any Queue item, you will delete the item from the Queue. The deletion is permanent: the item will not reach the website and it will be removed from the mobile device.
WiFi-Only Uploading or No Internet
If the 1st item in the Queue (01) shows an Hourglass icon, this typically indicates that the app Settings are specified to require WiFi for one or more upload types and that the device is not currently connected to WiFi.
There are three different Mobile Data / WiFi Only settings: “Photos on WiFi only,” “Videos on WiFi only,” and “High priority items on WiFi only.” (If you restrict photos from uploading outside of WiFi, videos automatically restrict as well—the box will check-mark and grey out. On the other hand, you can restrict video uploads without restricting photo uploads.) To prevent the zInspector app from using any mobile data, all three boxes need to be checked. However, all users are recommended to keep “High priority items on WiFi only” unchecked so that all devices stay in Sync within your office / user account.
Error / Exclamation Point
zInspector users have uploaded millions of items. While infrequent, errors are possible. In the event of an Error, the Queue icon will show an Exclamation Point. Tapping Retry Upload will result in every item in the Queue retrying to upload. In general, avoid tapping “Retry Upload” until some action has been taken to address the error.
These are the two most common Errors:
- Payments. In the event of a payments issue, such as a credit card expiration, your account users may work with the zInspector app as normal—they aren’t left standing around while the issue resolves. They can continue to perform their inspections; Queue items simply won’t be able to upload until valid payment has been confirmed. Simply go to the Payments page, resolve your payments issue, and the mobile app will resume uploading.
- Property Does Not Exist. This error may be caused if a user changes the Property Name on the website while items for that Property are in a mobile device’s queue pending upload. For example, see the screenshots below. A property was initially created with one property name (“123 Smith”). While an inspection on that property was being performed in the field, an office Admin user changed the property name (to “123 Smith Ave”). This resulted in the Property Does Not Exist error. To resolve, change the name on the website to match the items in the Queue. Once all items have uploaded, the property name can be changed back on the website as preferred and will re-sync to your mobile devices for future inspections.