You can edit your settings here: Settings –> Admin Settings –> Tenant Completed Move-Ins
By default, Daily Reminders are enabled and set to a default of 5 days. The Daily Reminders start on the Lease Start Date or the Inspection Invite date, whichever is later.
On the Auto Disable Date (5 days after Lease Start or Invite), the tenant will receive an email that the time period has passed and their opportunity to complete the inspection has ended.
There is a further Grace Period of additional 5 days by default. At the end of the Grace Period, tenant access will be blocked and their app disabled. Any inspection comments that were in progress but not uploaded will be disabled. We strongly recommend keeping the Grace Period of 5 days or longer. The reality is some tenants will not start the inspection until they get their disable email.
For your documentation purposes, you can also now set a BCC email address to receive a copy of all Tenant Reminders. Property Managers will NOT be BCC’ed on the original email as it contains the tenant’s secure password. Rather, a separate email is sent documenting that the tenant was invited.
Tenant Completed Move-Ins: Property Manager Perspective:
Tenant Completed Move-Ins: Tenant Perspective:
Invite your tenants to do their own inspections under Advanced –> Leasing: