A zInspector user may sometimes find a completed inspection report shows the notes (conditions, comments) but not the photos or videos taken during the inspection.
If this happens to you, try these common solutions:
- If “Intertim” is printed in red letters in the upper-right corner of the inspection report, your inspection report notes have uploaded but your photos have not cleared the Queue. Solution: Return to the mobile app and confirm that items are pending upload in the Queue. These will need to finish uploading before the report Interim status is removed. (See this article for more on Queue uploads.)
- If “Interim” does not appear on the inspection report, you can be sure that your inspection photos have uploaded. In this case, the photos were likely taken on a different day than the inspection was actually completed and, as a result,are being considered a distinct event, or Activity, from the inspection itself. Solution: Go to your Timeline on the website. Find the Photo activity of interest for the inspected property (hint: it will not have a yellow report icon in the upper-left corner; it is a set of photos rather than a completed inspection report). Open the Photo activity, scroll to the bottom, then click the Change the Date of the Activity field, and select the date on which the inspection was actually completed from the pop-up calendar. In doing so, you are essentially moving the photos to the date the inspection was completed so they can be considered part of the same Activity.