10. Troubleshooting

10.8 Merging Duplicate Properties (Merge Tool)

Duplicate properties—two property records referring to the same single-family residence or unit in a multi-residence building—are sometimes created in zInspector. This can happen when two different agents create a property under a slightly different name (123 Cherry St and 123 Cherry Street) and perform inspections on their version of the property, or when an integration […]

10.8 Using the Merge Tool to Merge Duplicate Properties in zInspector

The Merge tool allows you to merge duplicate properties in your zInspector Property list. This can be helpful in certain scenarios; for instance, when two users on a group account create the same property in zInspector with a slightly different name and subsequently perform inspections on the property, or if a duplicate property is created […]

10.7 Change Company Name

The company name you provided when setting up your zInspector account will automatically populate to multiple locations within your account, including in reports, and emails.  In other places, the addition of company name is exclusively manual. If you need to change the company name (say it was entered incorrectly or you have re-branded) you can […]

10.6 Deleting Properties in Bulk & the Verify Media Tool

Did you improperly import a spreadsheet with lots of units—or mistakenly use the multi-unit new property tool for testing?  Need a do-over? No problem! Simply go to your Admin’s Property Page, archive the units/properties, use the Verify Media tool to empty any contents, and delete them. Here are the specific steps to use the Bulk […]

10.5 ‘Camera Not Found’ Error

If you are getting the an error message that your camera or microphone cannot be found on the zInspector app, don’t worry—it’s an easy fix. Follow these steps: Close the zInspector app, and go to your device Settings. Scroll down and select the zInspector app settings. Enable the Camera and Microphone switches (green means enabled). […]

10.0 Queue & Sync + Gallery View & WiFi Settings

zInspector’s two-part synchronization approach—Sync & Queue—allows for numerous users to inspect the same properties even without an internet connection. Website changes sync to mobile device(s). Inspections upload via the Queue.   Sync The Sync icon/button in the app toolbar indicates the sync status of your mobile app. A green icon indicates that the app has […]

10.4 Edit a Completed Inspection (including PM Condition Values)

As an owner or Admin user, you can edit photos/videos and inspection report findings once they have uploaded to the website. For Quick Pictures inspections, go to Timeline, select the activity of interest and, when it opens, click the Edit? button on any photo to edit its tags. Helpful tip: Uploaded photos still stored in […]

10.3 Changing an Existing Property

Changes to existing properties can be made from the zInspector app or website. Some changes can only be made on the website, and some changes there can only be made by an Admin user. On the zInspector App Use the mobile app to edit Properties/Units in the following ways: Add New Areas Edit Area Descriptions […]

10.1 I See My Inspection Notes—but No Photos—for a PM Inspection

You may sometimes find that an inspection report you completed shows the notes (conditions and comments) but not the photos or videos taken during the inspection. If this happens to you, don’t panic: instead, try these common solutions… If “Intertim” is printed in red letters near the top of the inspection report, your inspection report […]