10. Troubleshooting

10.8 Using the Merge Tool to Merge Duplicate Properties in zInspector

The Merge tool allows you to merge duplicate properties; it can be helpful in certain scenarios. For example, if two different users create the same property in zInspector with a slightly different name and subsequently perform inspections on the property, or if a duplicate property is created during an accounting software sync. This tool allows […]

10.7 Change Company Name

The company name under which you set up your zInspector account is populated to multiple locations within your web account, reports, and emails.  In the event that the name was entered incorrectly or you have re-branded your company, you will need to manually change the name in those distinct locations where it is used. While […]

10.6 Property Bulk Delete & Verify Media Tools

Did you improperly import a spreadsheet with lots of units—or mistakenly use the multi-unit new property tool for testing?  Need a do-over? No problem! You can simply go to your Admin’s Property Page, archive the units/properties, use the Verify Media tool to empty any contents, and delete them. Here are the specific steps to use […]

10.5 ‘Camera Not Found’ Error

If you are getting the an error message that your camera or microphone cannot be found on the zInspector app, don’t worry—it’s an easy fix. Follow these steps: Close the zInspector app, and go to your device Settings. Scroll down and select the zInspector app settings. Enable the Camera and Microphone switches (green means enabled). […]

10.0 Understanding / Troubleshooting the Queue

zInspector’s two-part synchronization approach allows for numerous users to inspect the same properties even without an internet connection. The Synced icon/button in the upper-right corner of the app’s main menu indicates if your mobile app has recently synced with the server for your list of Properties, global account Settings, and Contacts. Sync occurs periodically to […]

10.4 Edit a Completed / Uploaded Inspection (including PM Condition Values)

Depending on permissions / privileges from your zInspector account’s Admin user(s), you can edit Photos / Videos / and Inspections once uploaded. For Photo Inspections, go to your Timeline, find the photo or video of interest, and click Edit Tags. For Property Management Inspections, find the inspection of interest, click on Create / View Report, […]

10.3 Changing a Property Once Created

To change a property once it’s already been created, you have two options: On the Mobile App On the mobile app, created Properties/Units can be changed only in certain ways. Perform an inspection to: Add new Areas. Edit Area descriptions. Change Area Groups. To keep the app free of synchronization issues when operating offline, Areas […]

10.2 I Completed an Inspection with the Wrong Property Selected

There are three options (for most users, the best option will be #3, for which a video guide follows): Change the Property Name. For a new zInspector user with very limited history working with a property, you can simply rename the property.  You can do this under the Properties tab.  Find the property of interest […]

10.1 I See My Inspection Notes—but No Photos—for a PM Inspection

A zInspector user may sometimes find a completed inspection report shows the notes (conditions, comments) but not the photos or videos taken during the inspection. If this happens to you, try these common solutions: If “Intertim” is printed in red letters near the top of the inspection report, your inspection report notes have uploaded but […]