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13.4 ALL NEW – Tenant-Completed Move-In

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ALL NEW April 2020!

The zInspector team is proud to announce the all-new Tenant Move In (TMI) app!

First launched in October 2018, Tenant Move In allows property managers to invite tenants to perform their own Move In inspection.  Property managers love the time savings, and tenants love it too.  The new app improves on the original in every way—from background data uploading, to an awesome camera experience, plus a streamlined download, launch and login process for the tenant!

Property managers can completely customize their tenant-completed move-in experience.  The core of the TMI template,  zInspector’s dynamic condition table, automatically adjusts the template to reflect the real property it is being used to inspect, including number of bedroom and bathrooms plus all the other areas, rooms, fixtures, and amenities.

In the new TMI you can add you own inspection instructions, questions, and requirements too.  Do you need tenants to document the number of key-sets received by selecting a number and a taking a photo? Force them to document items marked Damaged with a photo and comment?  All the options are there for you to completely customize the experience and ensure you get exactly what you need from the tenant.

Here are the basics:

  1. Go to the Tenants page—it was previously called Turnover.
  2. Search/find the property of interest.
  3. Checkmark the Tenant checkbox above the list of Leases.
  4. Click Invite on the Tenant Move In column.
  5. Click Invite next to the tenant name in the Tenant App column.
  6. Adjust the welcome email and daily reminder options for this specific inspection.

Pro Tip: Before beginning an invite, you can also make global default adjustments for all TMI inspections here, rather than adjust them individually).

The status will change from Invited to Submitted or Expired to indicate whether the tenant has completed the inspection or not within the daily reminder period.

For a quick-start guide to inviting your tenants to use the app, watch the video below!

 

In Depth Guide: Tenant-Completed Move-In for Property Managers

Note: This feature is available only to Business and Enterprise subscribers.

To invite your tenants to complete their own move-in inspections, log in to the zInspector website, then follow the steps below.

  1. In the main menu bar, click on Tenants—previously called Turnover.
  2. If you have not yet created a lease for the given property (manually or by syncing your lease/tenant data via an integration), click on the green +Lease button. You will be prompted to enter lease-specific information including
    – Property Address
    – Rent Amount
    – Lease Status (Is the property Listed, are the tenants Moving In, or Current tenants?)
    – Lease Signature Status (Have all parties signed the lease? If not, this can be updated later.)
    – Lease Start Date
    – Lease End Date
    – Comments (as needed)
  3. Once you enter the lease-specific information, click on Save and Add Tenants to add your tenant information. If your tenant information is already in zInspector, click “Add From Existing Tenants.” If not, click “Add New Tenant” to add the tenant-specific information (Name, Email Address, Phone Number, etc.).
  4. Once all tenants have been added, click Save to return to the Tenants page.
  5. Click the Tenants checkbox at upper left to easily see tenants listed with their leases.
  6. One column right of your tenant name, see the word “Invite.” Click “Invite” to send one tenant per lease an email inviting them to use Tenant Move In to complete their move-in inspection.
  7. The tenant will receive a welcome email with everything they need to access and perform their inspection. They will be prompted to download the Tenant Move In mobile app, log in, and start inspecting.
  8. Once the tenant has completed and signed the inspection in the app, a copy of the Move-In report will be emailed to you (the property manager) and to the tenant. It will also appear on your Timeline.
  9. Move In / Move Out Comparison Report: When the time comes for the tenant to move out, you can use zInspector to create a side-by-side comparison between the move-out inspection you perform and the tenant’s original move-in inspection. From Timeline, click Compare and select the appropriate property and move in/out dates.

The Tenant Move In app will save you time and document the condition of the property at move-in without requiring your presence on the property.

Helpful Tip: Configure Daily Reminders, set up BCC of tenant communications, and customize the reply-to address as a zInspector Admin user in zInspector’s Tenant Move In settings menu.

In-Depth Guide: Tenant Completed Move-In  for Tenants

When moving into a new rental, you typically have to meet up with your property manager for an initial walkthrough inspection to document the property’s condition before you settle in. It may be a hassle, but thoroughly and accurately documenting the move-in conditions of your new residence is truly the most effective way to protect your security deposit—along with actually taking good care of the property, of course! Thorough and accurate documentation helps ensure that you won’t be charged for any preexisting issues upon move out, and also gives you an opportunity to identify and request any overlooked repair items from day one.

With the Tenant Move In app, your new property manager can invite you to complete your own move-in inspections.  You receive an email invitation that allows you to download and access the Move In inspection template for your new home in the Tenant Move In mobile app.

With a few taps, the app is installed on your phone or tablet, you’re logged in, and ready to start inspecting. You will mark each detail (e.g., sink)  in each area (e.g., kitchen) of the home as new (N), satisfactory (S) or damaged (D), and can even indicate if an action (such as a repair) needs to be taken (!). The inspection template is preset by your property manager to include all areas specific to your property. Once you have completed the inspection, a copy of the inspection report will be emailed to you and to your property manager.

When the time comes for you to move out, your property manager will compare your move-in inspection to the current condition of the property and assess any damages that may have occurred during your tenancy. Protect yourself by performing a thorough move-in inspection!