zInspector empowers property managers to invite their tenants to perform their own Tenant Move In inspections on the zTenant app (formerly called Tenant Move-In).
Tenant Move In Invitation Process — for a synced account or an existing tenant/lease
- Go to the Tenants page (previously called Turnover).
- Search/find the property of interest.
- Click the Invite link on the Tenant Move In column.
- Click the Invite link next to the tenant name in the Tenant App column.
- Adjust the welcome email, and other options for this specific inspection and, when satisfied, click Invite.
Invitation Link Statuses
The link within the Tenant Move In column for any lease provides the most recent Tenant Move In invitation status. Regardless of the status, you can still click it to create, view, and manage invitations.
- Invite: No Tenant Move In invitation has been sent for this lease.
- Invited: A Tenant Move In invitation has recently been sent.
- Scheduled: A Tenant Move In invitation has been scheduled to send on a future date.
- Submitted: A Tenant Move In inspection has been submitted by a tenant.
- Expiring: The tenant has been notified that their opportunity to submit the Tenant Move In inspection has passed; in fact, they still have the remaining Grace Period to do so. (You can advise any tenant whose invitation link status is showing as Expiring to simply open the inspection from their emailed link and proceed with it.)
- Expired: The Tenant Move In invitation has expired and can no longer be performed or submitted by the tenant. (You can click on an Expired status link to get started re-issuing an expired invitation to a tenant.)
- Not seeing tenants listed below their lease on the Tenants page? Make sure the Tenants box at upper left is checkmarked.
- Not seeing a lease/tenant record you expect to see (i.e., the tenant/lease was previously added to zInspector or should be syncing in via a property accounting software integration)? See this article for troubleshooting tips.
- Besides Tenant Move Ins, tenants can also be invited to complete other types of inspections, forms, and info requests, collectively referred to as Tenant-Completed Inspections. See this resource list for instructions.
Pro Tip: Before sending out Tenant Move In invitations, you can customize aspects of the invitation process at Settings > Admin Settings > Tenant Settings > Tenant Move-In. This article covers your options when doing so.
For a quick-start guide to inviting your tenants to use the app, watch the video below!
Tenant Move In Invitation Process — for an unsynced account (manual tenant/lease entry)
To invite your tenants to complete their own move-in inspections, log in to the zInspector website, then follow the steps below.
- In the main menu bar, click on Tenants.
- If you have not yet created a lease for the given property (manually or by syncing your lease/tenant data via an integration), click on the green +Lease button. You will be prompted to enter lease-specific information including…
– Property Address
– Rent Amount
– Lease Status (Is the property Listed, are the tenants Moving In, or Current tenants?)
– Lease Signature Status (Have all parties signed the lease? If not, this can be updated later.)
– Lease Start Date
– Lease End Date
– Comments (as needed)
- Once you enter the lease-specific information, click Save and Add Tenants. If the relevant tenant is already in zInspector, click “Add From Existing Tenants.” If not, click “Add New Tenant” and enter the appropriate info.
- Once all tenants have been added, click Save to return to the Tenants page.
- If you are not seeing the tenants listed just below their lease, click the Tenants checkbox at upper left to do so.
- See the “Invite” link, one column to the right of the tenant name(s). Click “Invite” to send one tenant per lease an emailed invitation.
- The tenant will receive a welcome email with everything they need to access and perform their inspection. They will be prompted to download the zTenant mobile app, log in, and start inspecting.
- Once the tenant has completed and signed the inspection in the app, a copy of the Tenant Move In report will be emailed to you (the property manager) and to the tenant. It will also appear on your Timeline.
- Move In / Move Out Comparison Report: When the tenant eventually moves out, you can use zInspector to create a side-by-side comparison between the your Move Out inspection (completed by you or a teammate) and the Tenant Move In inspection (performed by the tenant). From Timeline, click the Compare (scale) icon and select the appropriate property and move in/out dates.
Tenant Move-In Process — Helpful info to share with tenants
When moving into a new rental, you typically have to meet up with your property manager for an initial Move In walkthrough to document the property’s condition before you settle in. Thoroughly and accurately documenting the move-in conditions of your new residence is the most effective way to protect your security deposit—along with taking good care of the property while you live there. Documenting any preexisting damages or other issues during a Move In inspections helps ensure that you won’t be charged for them upon move out. A Move In walkthrough also gives you the chance to identify and request any overlooked repair items from day one, so that you and your property manager are on the same page from the start.
Your new property manager can invite you to complete your own Move In inspection using the zTenant app. You will receive an email invitation that allows you to download and access the app and perform the inspection when you move in.
With a few taps, the app is installed on your phone or tablet, you’re logged in, and ready to start inspecting. The inspection template is preset by your property manager to include all areas specific to your property. You will mark each detail (such as the sink) in each area (such as kitchen) with a condition rating (such as S for Satisfactory or D for Damaged). You can even indicate that you believe an action (such as a repair) needs to be taken by tapping the ! button for any detail. Red elements on the template, such as a red camera icon or comment field, indicate you need to tap there to add required documentation. You can proceed and submit the inspection once there is a green checkmark next to each area name. Once you have submitted the inspection, a copy of the inspection report will be emailed to you and to your property manager.
When the time comes for you to move out, your property manager will compare your move-in inspection to the current condition of the property and assess any damages that may have occurred during your tenancy. Protect yourself by performing a thorough move-in inspection!