zInspector 3 – Frequently Asked Questions
What’s the difference between zInspector 3 and the classic zInspector app?
Built from scratch and based on a wealth of real user feedback, zInspector 3 provides a radically improved camera experience and a modern, dynamic inspection interface. Greatly enhanced battery life, offline access, background data uploading, and highly customizable inspection capabilities contribute to a more device-friendly and agile on-site experience as well as a more robust foundation for future developments.
When will zInspector 3 be available?
zInspector 3 is now available for both Android and iOS!
Why hasn’t my zInspector app updated to the new zInspector 3?
zInspector 3 is a completely new app, built from scratch. Your classic zInspector app will not upload automatically or replace it. But it’s easy to get.
How can I download zInspector 3?
Go to this page and click on the appropriate store link for your device.
If you’re not already a customer, you need to register for an account first!
Do I have to delete the classic app to add zInspector 3 to my device?
No. Both the classic and new zInspector 3 apps can be installed on a mobile device simultaneously. Feel free to keep the classic app on your device until you feel comfortable with the new one.
Can I finish an inspection on the new app that I started on the classic app?
Keep in mind that zInspector does not allow for device-switching or app-switching during inspections, meaning that an inspection begun on one device and/or app must be completed on the same device and/or app. Please do not delete the classic app if you have inspections paused / in progress on it, as doing so will permanently delete that inspection data.
Do I have to pay more to use the new app?
The new app is available at no additional cost to current users. Pricing for new paid plans may be subject to change, so see the latest pricing info before signing up for a zInspector subscription.
Can I keep using the classic zInspector app?
The classic app has already started to phase out. You may have noticed a recent app update that removed specific functionality (such as 360 functionality) or regular prompts encouringing your switch to zInspector 3. Moving forward, developments including updates and feature releases will be almost exclusively focused on zInspector 3. We encourage all users to start using zInspector 3 ASAP. The time and effort it may take to familiarize yourself with the new app will quickly translate into to time savings and feature enjoyment of the new and improved inspection experience—and remember, we’re here to help!
The website looks different; what’s changed?
The website is being modernized and updated to keep pace with the zInspector 3 app and to provide an overall enhanced user experience. More info can be found here.
Can I keep using the legacy zInspector website?
While we encourage everyone to use in the new website, you may find it helpful in some circumstances to refer back to the legacy zInspector website, which will remain functional for the time being.
From the new website’s menu bar, select Support then click on Legacy Site.
Why isn’t the zInspector support site fully up-to-date with the new app and website content?
The zInspector team has been hard at work on the release of zInspector 3, and our support documentation hasn’t yet had a chance to catch up. We made the decision to deliver the new zInspector experience, especially with our veteran customers in mind, even though we haven’t been able to fully update our extensive knowledgebase. Both longtime and recently subscribed customers have been anticipating this release and promised improvements for a while now, and we wanted to make them available as soon as we could.
Please see the first chapter of the support site, What’s New where the most critical information on the new zInspector experience are now available.
Ongoing support site updates including articles, videos, and FAQs, will be made available as soon as possible.
Still have questions? Please email us at firstname.lastname@example.org with specifics.
Will my properties be available on the new app, or do I have to upload them again?
When you sign into the new app, any previously created or uploaded zInspector properties will be available.
How do I customize my inspection templates?
Because of the high degree of customization of inspections and documents with the new zInspector 3 app, getting together a comprehensive set of instructions for all users is taking us some time. For now, please see the following articles for a brief introduction.
Can’t wait to get customizing? Already know a thing or two about coding? Or feeling adventurous?
Great! Go to the new website’s main menu bar, select Properties, click on Documents, click on Document Templates and begin a New Draft of any Active Template to start experimenting!
Have a specific customization question? Please email us at email@example.com.
Why doesn’t my inspection report look complete? Why hasn’t it been emailed to me yet? Where are my photos? Or where are my or comments/conditions?
First off, don’t panic.
Most likely, your submitted inspection simply hasn’t had a chance to upload yet. To get your inspection uploaded from the app to the website quickly, the best thing to do is go somewhere you can connect to WiFi (like your office or home office) and open the app. Check out this article to understand how your upload Queue works:
Seeing your report online but not the photos you took with it? You most likely need to adjust your Span settings, either by default or for this specific report. Please see this article for more info.
Why aren’t my photos uploading?
There are three primary reasons—two common and one less so—that your photos may not be uploading.
1. User error is preventing upload. Make sure that you have given the zInspector app the opportunity to upload your inspection data to the website. If you have your app set to upload only on WiFi but have not opened the app while in a WiFi network, your inspection data has likely not yet had a chance to upload. Please see this article to understand and troubleshoot upload issues.
2. Your account status needs to be resolved. Your Queue will stop uploading if your account status is not valid. See your account status here under Payment Status. Unless it says “Thanks for being a zInspector Account Holder in Good Standing!” one of the following has likely occurred.
- Your 15-day free trial has ended (for premium plan levels).
- Your previous payment method has expired.
Solution: Update your payment information. (Note: PayPal requires their users to re-enter auto-pay payment information every three years for authentication purposes. If you receive notice of this from PayPal or notice of cancellation from zInspector, simply log in and re-enter your PayPal billing info.)
- You have exceeded your five-property limit (for free / basic plan level only).
3. An actual error is preventing the upload. On rare occasions, there a more complex error may be preventing upload of your inspection data. If you are unable to resolve the upload issue on your own (see answers 1 and 2 above), please do the following.
- Email firstname.lastname@example.org.
- Provide your zInspector login email address (if different from the sender address).
- Tell us how many items are in the Queue.
- Tap on the Queue icon in the app. Wait a minute or so: note if an error message provided. If so, please provide a screen capture or tell us what the error message says.
- Tell us the symbol next to the top three items in the upload queue; possibilities are up arrow, hourglass, and exclamation point.
I’m having an issue with zInspector 3, and the answer isn’t here. What is the best way to get in touch?
Believe it or not, emailing us at email@example.com is often the best way to get the answer you need quickly.
We strive for fast response times, and your question is most likely to be seen quickly by someone likely to have the answer. For a quick resolution, please provide details in your initial email: inspection type, property name, and other specifics help. Screenshots are great too!