The Damage (D) condition should be used to indicate an item that is likely tenant responsibility.  

An Action Item (!) should be indicated if you are going to do something about a damage, whether attributed to the tenant or not.  

For example, see these specific flooring problems and recommended steps: 

• Significant scratches caused by the tenant; no repair work is planned.
  • Mark as Damage (D), photograph the damage, and enter an appropriate comment. Do not indicate an Action Item (!).
• The flooring is very old, and it’s time to replace it.
  • Do not mark as Damage (D). Indicate an Action Item (!), specify Flooring Required, and enter an appropriate comment.
• Significant scratches caused by the tenant’s dog; repair work will be charged to the tenant.
  • Mark as Damage (D), photograph the damage, indicate an Action Item (!), specify Flooring Required, and enter an appropriate comment.

Note: Even if your template does not require a photo for an indicated Action Item and a photo and comment for an indicated damage, we recommend that you provide them, as appropriate, for clarity.

Available Actions

You can limit which Action Items are available to your inspector or tenant-inspector on a template-by-template basis. To only show Maintenance Required and Repairs Required, for example, copy and paste the following line anywhere into the template and publish the updated version. (Note that template changes only go into effect after a device sync and are only applied to a freshly started inspection.)

​Z:[[Instruction | AVAILABLE_ACTIONS | [Maintenance;Repairs] ]]

Did you know? Action Items create work order items automatically. Learn more here.